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How To Order?

orders & Inquiries

We welcome questions about our products and our company. Please feel free to call us or email us at [email protected]

Leasing & Pay-as-you-go

Leasing and pay-as-you-go options are available only for qualified customers. Please contact us for more information about these options.

Payments

Interested in LunaRay Medical Red Light Therapy systems? There are several appealing payment options:

  • Wire transfer
  • Credit Card
  • Company or cashier check

SHIPPING

Most orders will be processed and shipped within 2 weeks. Once your order is processed and shipped, a receipt document containing your tracking information will be emailed to you.

Please note: All US and international orders ship signature required.

Shipping exclusions: LunaRay Medical cannot ship P.O. Boxes. LunaRay Medical does not sell or ship to countries sanctioned by the U.S. Office of Foreign Assets Control.

International Orders
For international purchases, the final amount is shown in U.S. dollars. The price does not include customs, duties and/or taxes. Your credit card company may charge you a conversion fee. Your credit card will be charged in U.S. dollars, and any refunds will be issued in U.S. dollars.

RETURNS, EXCHANGES, AND RESTOCKING

All requests for returns or exchanges must be made within 30 days of the invoice date. Products may only be returned with prior authorization of the Company; please contact us to start your return or exchange. Any goods accepted by the Customer in good condition will not be subsequently credited. Returns will be inspected upon receipt and the product will only be accepted as a return if it meets our return criteria. A restocking charge of 30% of the selling price may be applied to Products returned for exchange or credit. The customer is responsible for return shipping costs, and the original shipping and handling costs cannot be refunded.

TERMS OF SALE

Interest and Enforcement Costs. All amounts payable under this Agreement shall be due and payable thirty (30) days following LunaRay Medical delivery of an invoice therefore. Any amount not paid when due shall accrue interest at a rate of 18% per annum. Customer agrees to pay all costs associated with LunaRay Medical enforcement of the terms of this Agreement, including without limitation any collection costs and/or reasonable attorney’s fees.

RISK OF LOSS

Customer shall assume all risk of loss and damage to the Equipment upon Customer’s receipt of the Equipment.

TITLE AND PAYMENT

Prices are subject to change without notice. Price is exclusive of all the applicable sales taxes, use taxes, custom taxes, and all other taxes or levies. When applicable, taxes and levies will be added to the invoice and will appear as separate additional items. Title to and risk in the Products shall pass to the Customer upon the dispatch from the Company distribution point. Sales are subject to prior approval of LunaRay Medical Credit Department.

ACCEPTANCE

Orders are binding upon only acceptance by the LunaRay Medical. If a Customer’s order contains provisions inconsistent with the provisions of this Agreement, this Agreement shall prevail.

WARRANTIES

The warranties provided in this Agreement are not transferrable or available to any other Customer or user subsequent to this initial Customer. Three years (parts and labor only) on new Products.

LIMITATION OF LIABILITY

If a Product is believed defective within the applicable warranty period, contact the Company (LunaRay Medical) customer service. After receiving authorization, the Product shall be returned, at the Customer’s expense to the Company. The Company’s sole liability and the Customer’s exclusive remedy for a breach of this warranty is limited to the repair, replacement, or refund at the sole option of the Company. The Company shall have no liability under any of these warranties in respect of any defect in the Product arising from: (a) alteration, modification, damage or repair of the Product by someone other than Company; (b) damage to the Product due to use contrary to any instruction manual, operator’s manual, package insert or oral instructions provided by the Company; (c) damage to the Product due to the use of equipment not manufactured, supplied or approved by the Company; (d) abnormal working conditions at the Customer’s premises; or (e) willful damage or negligence of the Customer or its employees or agents.

The Company shall in no event be liable for any personal injury or property damage or any other loss, damage, cost of repair or indirect, incidental, special, consequential or punitive damages of any kind, whether based upon warranty, contract, strict liability, negligence or any other cause of action, arising out of sale, installation, use or inability to use the Product or their use by any person, including, without limitation, loss of profits, business interruption, damages to the Customer’s business reputation or any costs incurred in replacing related materials.